We collect the following types of information when you interact with IndoPak Pantry:

• Personal Information:

  • Name
  • Contact information (email address, phone number)
  • Gender
  • Shipping and billing address

• Demographic Information:

  • Postcode
  • Preferences and interests

• Browsing and Shopping Activity:

  • Browsing history
  • Order history
  • Website interactions (clicks, search history, page visits)
  • Mobile app tap logs (if applicable)

• Customer Surveys and Offers:

  • Responses to surveys, feedback, and promotional offers

For a detailed list of cookies we collect, refer to the “List of Cookies We Collect” section.

2. How We Use Your Information

The information we gather is used to:

• Internal Record Keeping: To process and manage your orders effectively.
• Personalized Experience: To customize your shopping experience and recommend relevant products based on your preferences.
• Promotions and Offers: To send you offers, discounts, and promotions that we believe may interest you.
• Improvement of Services: To enhance our product offerings and customer service.
• Market Research: To gather insights on customer preferences and improve our website or mobile app.

With your consent, we may periodically send promotional emails about new products, special offers, or other information related to IndoPak Pantry. You can unsubscribe from these emails at any time.

3. Security

We are dedicated to protecting your personal information. To prevent unauthorized access, use, or disclosure, we implement appropriate physical, electronic, and managerial procedures. Your data is secured using industry-standard encryption and stored in a protected environment.

4. How We Use Cookies

A cookie is a small file placed on your computer’s hard drive with your permission. Once accepted, cookies help analyze web traffic and improve your experience by remembering your preferences.

We use traffic log cookies to track which pages are being visited. This helps us analyze data and improve our website to better cater to customer needs. We only use this information for statistical purposes, and the data is then removed from the system.

Cookies allow us to provide a more tailored experience, and they do not give us access to your computer or personal data, aside from the information you voluntarily share with us. You can choose to accept or decline cookies, and most browsers automatically accept them. However, you can adjust your browser settings to decline cookies if you prefer, although this may limit your experience on our website.

5. Links to Other Websites

Our website may contain links to third-party websites for informational purposes or as part of our services. Once you leave IndoPak Pantry’s website, we are not responsible for the content, privacy practices, or protection of your personal information on those external sites. We encourage you to review the privacy policies of these third-party sites before providing any personal information.

6. Controlling Your Personal Information

You can control the collection and use of your personal information in the following ways:

• Direct Marketing Opt-Out: Whenever you are asked to fill in a form on the website, you can choose to opt out of having your information used for direct marketing purposes.
• Email Preferences: If you have previously agreed to receive marketing materials and wish to change your preferences, you can contact us anytime.
• Sharing with Third Parties: We do not sell, distribute, or lease your personal information to third parties without your consent unless required by law. If you agree, we may share promotional information about third parties that we think may interest you.

You may request details of the personal information we hold about you under applicable data protection laws. A small fee may be required for this request. To obtain a copy of your personal information, please contact us using the details below.

7. Accuracy of Information

If you believe that any information we hold about you is incorrect or incomplete, please contact us immediately. We will promptly update or correct any inaccuracies.

IndoPak Pantry
Your go-to online grocery store.